Frequently Asked Questions

Payments are processed securely by PayU. You can pay with UPI, credit and debit cards, net banking and popular wallets; the options available to you are shown at checkout.

Yes. Made-to-order and personalised pieces are paid in full in advance at checkout, and production begins once payment is confirmed.

No - all orders are prepaid online at checkout.

Ready-to-ship orders can be changed or cancelled any time before dispatch. Made-to-order orders can be cancelled within 12 hours of ordering; after that, production has started. Email [email protected] as soon as possible with your order number.

Made-to-order pieces are crafted for you after you order, with the birthstones, initials, names or engraving you choose. They're dispatched within 7 business days.

Personalised and made-to-order pieces are final sale, because they're made for you alone. They can't be returned or exchanged unless they arrive damaged, defective or not as ordered. Please check every detail before you order.

Email [email protected] within 12 hours of ordering and we'll correct it before production. After that, we make the piece exactly as entered at checkout.

Ready-to-ship pieces are dispatched within 1-2 business days; made-to-order pieces within 7 business days. You'll get a tracking link by email once your order is on its way.

Shipping charges are calculated at checkout based on your address. After dispatch, delivery usually takes 3-7 business days within India and 7-15 business days internationally.

Yes, we ship worldwide from India. Import duties and taxes in your country aren't included and are paid by the recipient. See Shipping & Delivery.

Ready-to-ship pieces can be returned within 14 days of delivery if unworn and in original condition and packaging, with prior approval. See our full Returns, Exchanges & Refunds policy.

Email [email protected] within 48 hours of delivery with your order number, photos and a continuous unboxing video, and we'll repair or replace it.

Once your return arrives and passes inspection, refunds are made to your original payment method within 7-10 business days.

All our jewellery is 925 sterling silver. Gold pieces are 18K gold plated over sterling silver, and stones are cubic zirconia or as described on each product page.

Sterling silver naturally tarnishes over time, and plating wears gradually with use. With the right care, your pieces will keep their shine for much longer - see our Jewellery Care guide.

Use our Size Guide, or email [email protected] and we'll help.