Cookie Policy

With Lucenta uses the cookies it needs to run the store. Analytics and marketing cookies are only ever set if you choose to allow them.

Last updated 26 September 2026

01What cookies are

Cookies are small text files a website stores in your browser. They let the site remember things between pages and visits - like what's in your cart or that you're signed in.

02Strictly necessary cookies

These cookies are essential for the store to work - your cart, sign-in, checkout and remembering your cookie choice. Because the site can't function without them, they don't require consent and can't be switched off. None of them is used for advertising or to track you across other websites.

CookiePurposeDuration
_medusa_cart_idRemembers the items in your shopping cart.7 days
_medusa_jwtKeeps you signed in to your account.7 days
_medusa_cache_idLets the store show you fresh prices and stock quickly.1 day
_medusa_localeRemembers your chosen language.1 year
_lucenta_shuffle_seedKeeps the order of products consistent while you browse a collection.Until you close your browser
_lucenta_consentRemembers your cookie choices.180 days

03Analytics & marketing cookies

We use Google Tag Manager to run analytics and advertising tools. It loads on every visit and uses Google Consent Mode. If you visit from the European Economic Area, the UK or Switzerland, analytics and advertising storage is denied by default, so none of these cookies is set before you choose - until then, Google may receive limited, cookieless signals (such as that a page was viewed) that don't identify you. Everywhere else, these cookies are on by default and you can switch them off at any time. The tools we use may set cookies such as:

CookieTypePurposeDuration
_ga, _ga_*AnalyticsGoogle Analytics - distinguishes visitors and sessions.Up to 2 years
_gcl_auMarketingGoogle Ads - measures ad clicks and conversions.3 months
_fbpMarketingMeta (Facebook & Instagram) - measures and personalises ads.3 months
  • Analytics cookies help us understand how visitors use the site, so we can improve it.
  • Marketing cookies measure how our ads perform and let us show you relevant ads on other sites and social media.

We pass your choice to Google using Consent Mode, so Google's tags only use the categories you've allowed.

04Payment cookies

When you pay, PayU may set its own cookies to process the payment securely and prevent fraud. These are strictly necessary for payment and are governed by PayU's own privacy and cookie policies.

05Managing your choices

Shortly after your first visit starts, we ask whether you accept analytics and marketing cookies. You can accept all, reject all, or choose by category - rejecting is as easy as accepting, and the store works fully either way.

Change your mind any time

Open (also at the bottom of every page). If you withdraw consent, we delete the analytics and marketing cookies already set. We ask again every 180 days.

You can also view, delete or block cookies in your browser settings. Blocking strictly necessary cookies will stop your cart, sign-in and checkout from working.

Read more in our Privacy Policy, or email [email protected] with any questions.

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