Terms & Conditions

This website is operated by TDS Enterprise, a sole proprietorship registered in India, trading as With Lucenta ("we", "us", "our"). You can contact us at [email protected].

These terms, together with our Shipping & Delivery, Returns, Exchanges & Refunds, Privacy and Cookie policies, form the agreement between you and us. You must be at least 18 years old, or have the consent of a parent or guardian, to place an order.

• Our jewellery is made in 925 sterling silver. Pieces described as gold are 18K gold plated over 925 sterling silver - they are not solid gold.
• Stones are cubic zirconia or other stones as described on each product page. They are not diamonds unless explicitly stated.
• Each piece is finished individually, so small variations in size, colour, stone placement and finish are natural and are not defects. Photos are enlarged to show detail, and colours may look slightly different depending on your screen.
• Plating wears gradually with use; this is normal and not a defect. See our Jewellery Care guide.

Made-to-order and personalised pieces are crafted exactly as you specify at checkout. You are responsible for checking the spelling, characters, stones, size and all other details before you pay.

We may refuse or cancel, with a full refund, any personalisation we consider offensive, unlawful, or infringing someone else's rights (such as trademarks or brand names).

• Prices are shown in the currency of the region you're shopping in. Prices in Indian Rupees include applicable GST.
• Shipping charges are calculated at checkout and shown before you pay.
• International orders may be subject to import duties and taxes in the destination country, which are payable by the recipient and are not included in our prices.
• Prices and availability can change without notice. If a product is listed at an incorrect price because of an obvious error, we may cancel the order and refund you in full, even after it has been confirmed.

When you place an order, we send an email acknowledging it. This acknowledgement isn't acceptance. Your order is accepted, and a contract is formed, when we dispatch a ready-to-ship piece or begin production of a made-to-order piece.

We may decline or cancel an order - for example if a product is unavailable, the payment can't be verified, we suspect fraud, or the order breaches these terms. If we do, we refund any payment you've made in full.

Payments are processed securely by PayU. We accept UPI, credit and debit cards, net banking and popular wallets; the options available to you are shown at checkout. We never see or store your full card details.

If a payment fails or is reversed, we may hold or cancel the order. Made-to-order orders can be cancelled for a full refund within 12 hours of ordering; after that, production has begun and payment is non-refundable except as set out in our Returns policy.

Dispatch times, shipping charges and delivery are covered in our Shipping & Delivery policy. Returns, exchanges, refunds, cancellations and damaged items are covered in our Returns, Exchanges & Refunds policy. Both form part of these terms.

Risk in the goods passes to you on delivery. Ownership passes to you once we've received full payment.

All content on this website - including designs, photographs, text, logos and graphics - belongs to With Lucenta or its licensors and is protected by copyright and other intellectual property laws. You may not copy, reproduce, or use it for commercial purposes without our written permission.

You agree not to:

• use the website for any unlawful or fraudulent purpose;
• place orders with false details or payment methods you're not authorised to use;
• attempt to interfere with, disrupt or gain unauthorised access to the website or its systems;
• copy or scrape content, prices or product data by automated means.

If you create an account, keep your login details secure - you are responsible for activity under your account.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be limited by law.

Otherwise, we're not liable for losses that weren't foreseeable, for business losses, or for delays or failures caused by events outside our reasonable control (such as courier or customs delays, natural events or strikes). Our total liability for any order is limited to the price you paid for that order.

These terms are governed by the laws of India, and disputes are subject to the exclusive jurisdiction of the courts of Surat, Gujarat, India.

If you're a consumer living outside India, you also keep the protection of any mandatory consumer laws of your country of residence. We'd always prefer to resolve any concern directly - please contact us first at [email protected].

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000 and rules made under it, our Grievance Officer is:

Jenis Patel
TDS Enterprise
Email: [email protected]

We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.

We may update these terms from time to time. The version in force when you place your order applies to that order. The date at the top of this page shows when they were last changed.

Questions? Email [email protected] or visit our Contact page.