Shipping & Delivery

Dispatch time is the time between your order being confirmed and it being handed to our courier. It doesn't include transit time.

• Ready-to-ship pieces are dispatched within 1-2 business days.
• Made-to-order and personalised pieces are crafted for you after you order and dispatched within 7 business days.
• If your order contains both, we ship everything together once the made-to-order piece is ready, unless you ask us to split it.

Business days are Monday to Saturday, excluding public holidays in India. During sales, festive seasons and holidays, dispatch can take a little longer - we'll email you if your order is affected.

Shipping charges depend on your delivery address and are calculated at checkout, so you always see the full cost before you pay. Any free-shipping offers running at the time are applied automatically.

We deliver across India through trusted courier partners. Once dispatched, most orders arrive within 3-7 business days. Remote locations and some PIN codes can take longer.

Cash on delivery is not available - all orders are prepaid online.

We ship worldwide. Once dispatched, international orders usually arrive within 7-15 business days, depending on the destination and customs clearance.

Customs processing is outside our control and can add to delivery times. We complete all customs paperwork accurately and can't under-declare values or mark orders as gifts.

As soon as your order is dispatched, you'll receive an email with your tracking number and a link to follow your parcel. You can also see your order status any time in your account.

• Please check your shipping address carefully at checkout. If you've made a mistake, email us straight away at [email protected] - we can only change the address before the order is dispatched.
• We're not responsible for orders delivered to an incorrect address provided at checkout. If a parcel is returned to us because the address was wrong or incomplete, or because delivery failed after repeated attempts, re-shipping is charged to you.
• If tracking shows your parcel as delivered but you haven't received it, contact us within 48 hours and we'll open an investigation with the courier.

Every piece is packed in protective jewellery packaging, ready to keep or to give, inside a sealed outer parcel.

Please record a clear, uncut video while opening your parcel. If anything is damaged, wrong or missing, we'll need this video to resolve it quickly - see our Returns, Exchanges & Refunds policy.